A) Shipping costs
 
Zone 1) Austria, Belgium, Czechoslovakia, France, Holland (Netherlands), Italy, Luxembourg
 
Zone 2) Croatia, Denmark, Finland, Greece (Mainland only), Hungary, Lettland, Lithuania, Monaco, Poland, Roumania, Slovakia, Slovenia, Spain, Sweden, UK (main island only)
 
Zone 3) Non-EU Europe continent (e.g. Switzerland, Norway, Serbia, Montenegro)
 
Zone 4) Rest of the World
 
Zone 1): € 9.95 / parcel (max 30kg), Free Shipping for all orders above € 350.00 (net goods value)
Zone 2): € 14.95 / parcel (max 30kg), Free Shipping for all orders above € 500.00 (net goods value)
Zone 3): € 65.00 / parcel (max 30kg)
Zone 4): upon request - we can send with FedEx (no liduids) or Swiss International Post. Please send us an email with final shipment destination (inl. contact person details like telephone, email, adress), goods you want to order to info@acushop.eu, we will send you a quotation within 48 hours.
 
B) Tax & Duties?
 
The costs for additional tax & duties are not included in the shipment costs and must be paid by receiver upon receipt of parcel. VAT tax for EU countries (Zone 1 + 2) destination will be included in invoice. Intracumminity free VAT tax delivery will be made upon request for B-B clients. Valid VAT number and EORI number must be provided with the order.
 
B) With whom are we sending?
 
We send all parcels with DPD / Chronopost within Europe. If you wish we can supply you the individual track & trace number. For shipments to the rest of the world we offer FedEx AirParcel services worldwide. Please ask for a quotation.
 
C) Delivery Time ? When does my order leave the stock?

Your goods are normally leaving on the same day of your order and after receipt of your payment our warehouse, if your order has been placed before 11.00 am.
 
Standard delivery time to Zone 1 countries is 1-3 working days
Standard delivery time to Zone 2 countries is 3-7 working days
Standard delivery time to Zone 3 countries is 4 - 8 working days
 
D) Can there be a delivery and a separate invoice address?
 
Yes. When finishing the order process online you can inform us about extra delivery address. The parcels will be delivered by DPD from Monday to Friday (personal handover against signature. If you are not at home DPD customers can send and receive parcels at the Pickup point that’s most convenient, whether it’s a busy
street near the office, or somewhere closer to home. DPD's local Pickup network makes it convenient for customers wherever they are in Europe. With over 28,000
local shops and self-service lockers.
If you need more informations please visit www.dpd.com
 
D) Can I send back the goods and who is paying for those parcel costs?
 
If you are not satisfied with the delivered goods you can send them back (in the original packaging, unopened and un-used) within 10 days after receipt. More informations please refer to our general conditions. Please always include a invoice copy in your sending and the reason for sending back. The parcel costs for send back is on your behalf.
 
ADRESS FOR RETURNS: China TCM Trading GmbH, c/o MedConCap GmbH, Bültestrasse 24, DE-32584 Löhne (Germany)