A) Shipping costs & Shipping method
Free shipping from € 185.00 (net value of goods), otherwise € 11.60 net, for all EU countries in Zone 1 (France, Belgium, Denmark, Monaco, Austria, Poland, Czech Republik, Netherlands, Luxembourg)
Free shipping from € 185.00 (net value of goods), otherwise € 17.60 net, for all EU countries in Zone 2 (Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary)
Free shipping from € 185.00 (net value of goods), otherwise € 19.60 net, for all EU countries in Zone 3 (Bulgaria, Estland, Finland, Greece, Ireland, Croatia, Lettland, Lithuania, Portugal, Rumania)
For orders from / to Germany please visit our German website www.medizinbaum.de
B) Tax & Duties? 
There are no additional VAT tax to be paid by customer. We charge 20% VAT on all shipments. Intracumminity free VAT tax delivery will be made upon request for B-B clients. Valid VAT number and EORI number must be provided with the order.
C) With whom are we sending? 
By default we send all parcels with DHL INTERNATIONAL PREMIUM within Europe. You will receive directly from DHL the track & trace number on your email. 
If you live on an island (for example Cyprus, Mallorca etc) we can't offer DHL service anymore. 
D) Delivery Time ? When does my order leave the stock?
Your goods are normally leaving on the same day (orders be placed before 12:00 am) of your order and after receipt of your payment our warehouse, if your order has been placed before 11.00 am.
Standard delivery time to Zone 1 countries is 1-3 working days
Standard delivery time to Zone 2 countries is 3-6 working days
Standard delivery time to Zone 3 countries is 6 - 10 working days
E) Can there be a delivery and a separate invoice address? 
Yes. When finishing the order process online you can inform us about extra delivery address. The parcels will be delivered from Monday to Friday (personal handover, against signature). If you are not at home DHL customers can send and receive parcels at the Pickup point which is most convenient for them. If you need more informations please visit www.dhl.com
F) Can I send back the goods and who is paying for those parcel costs? 
If you are not satisfied with the delivered goods you can send them back (in the original packaging, unopened and un-used) within 10 days after receipt. More informations please refer to our general conditions. Please always include a invoice copy in your sending and the reason for sending back. The parcel costs for send back is on your behalf.
G) Return adress
Please send your returns together with an invoice copy to: HCTT Europe GmbH, Medconcap GmbH, Bültestrasse 24, DE-32584 Löhne